Data Deletion Policy for “The Oasis” App

Introduction

At “The Oasis” App, we prioritize the privacy and security of our users’ data. This Data Deletion Policy outlines the process for users who wish to have their personal data deleted from our systems.

Requesting Data Deletion

Users who wish to delete their personal data from “The Oasis” App must follow the steps outlined below:

  1. Send a Deletion Request:

    • Users need to send an email request to datadelete@zaions.com.
    • The email must be sent from the email address registered with their “The Oasis” App account.

  2. Include Account Information:

    • In the email, users must include their account information, such as their username or any other identifying details that can help us locate their account.

  3. Verification Process:

    • Upon receiving the deletion request, a support person will verify the user’s identity. This step is crucial to ensure that the request is legitimate and that the data is being deleted at the request of the rightful owner.

  4. Assistance from Support:

    • After verification, a support person will guide the user through the data deletion process.
    • The support person will inform the user about the data that will be deleted and the implications of this action, such as loss of access to the app and any associated services.

  5. Confirmation of Deletion:

    • Once the data deletion process is completed, the user will receive a confirmation email from the support team.
    • This email will confirm that the user’s personal data has been successfully deleted from our systems.

Important Notes

  • Data Retention:

    • Some data may be retained for a period of time due to legal, contractual, or regulatory obligations, even after a deletion request is processed.
    • Users will be informed of any data that cannot be immediately deleted and the reasons for its retention.

  • Account Deactivation:

    • Once the data deletion process is initiated, the user’s account will be deactivated to prevent further use.

  • Irreversibility:

    • Data deletion is a permanent action. Once the data is deleted, it cannot be recovered.

Contact Information

For any questions or concerns regarding this Data Deletion Policy, users can contact our support team at datadelete@zaions.com.

We are committed to protecting our users’ privacy and ensuring that their data is handled with the utmost care and respect. Thank you for being a valued user of “The Oasis” App.